LUNADEA WITHCRAFTS

At Lunadea, we are committed to protecting your privacy and ensuring that your personal information is secure. This policy explains how we collect, use, store, and share your personal data when you visit our website or use our services.

1. Information We Collect

We collect different types of personal information depending on how you interact with our site:

1.1. Information You Provide Directly

• Full name.
• Shipping and billing address.
• Phone number.
• Email address.
• Payment information (credit/debit card number, PayPal, Stripe details, etc.).
• Personalized details related to your orders (sizes, colors, or specific designs).

1.2. Information Collected Automatically

When you visit our site, we automatically collect information such as:
• IP address.
• Browser and device used.
• Browsing history and viewed products.
• Cookie information.

1.3. Information from Third Parties

We may receive information about you through payment services, marketing partners, or social media platforms, depending on how you interact with them.

2. How We Use Your Information

We use your information to:
• Process and ship your orders.
• Manage returns and refunds.
• Respond to your inquiries and provide support.
• Enhance your browsing experience and personalize content.
• Comply with legal obligations (e.g., maintaining records for tax purposes).
• Conduct marketing campaigns, provided you have given your consent.

3. Unique Features of Our Products

Our products are handmade using natural materials such as stones, threads, and fibers. For this reason:
• Products may have slight variations in color, texture, or design.
• If you request additional information about the authenticity or properties of materials (e.g., natural stones), we may collect additional data to address your inquiries.

4. Sharing Your Information

We only share your information with third parties when necessary to provide our services. This includes:

• Payment Processors: PayPal and Stripe securely manage your payment information. We do not store financial information on our site. We recommend reviewing their privacy policies.
• Shipping Companies: We share your name, address, and phone number with our logistics partners to deliver your orders.
• WooCommerce Plugins and External Services: Tools for site analytics, marketing, and management.
• Legal Compliance: If required by law or to protect our rights, we may share your data.

5. Data Retention

We retain your personal data:
• For as long as necessary to fulfill the purposes mentioned.
• As required by law, such as for tax record-keeping.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:
• Maintain your shopping cart.
• Analyze site traffic and improve our services.
• Display personalized ads, provided you have given your consent.

You can manage cookie preferences directly in your browser or configure them on our site.

7. User Rights

Depending on your location, you have specific rights regarding your data, such as:
• Access to Your Data: You can request a report of the information we store about you.
• Data Correction: You have the right to correct inaccurate or incomplete data.
• Data Deletion: You can request the deletion of your personal data.
• Withdraw Consent: If you have provided consent for marketing, you can withdraw it at any time.

To exercise these rights, contact us at [your contact email].

8. Security of Your Information

We take technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Links to Third-Party Sites

Our website may include links to other websites. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies.

10. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or regulations. Any changes will be posted on this page, indicating the updated date at the end.

11. Contact

If you have questions about this policy or wish to exercise your rights, contact us at:

• Email: lunadeawitchcrafts@gmail.com

Last updated: 12/04/2024